Frequently Asked Questions
Ordering & Shipping
How long does delivery take?
Delivery times vary depending on your location. Most orders are processed within 1-2 business days, with standard shipping taking 3-7 business days. Express shipping options are also available at checkout.
Do you ship internationally?
Currently, we only ship within Australia.
Can I track my order?
Yes! Once your order is dispatched, you’ll receive a tracking link via email.
What if my order is delayed?
Occasionally, delays may occur due to high demand or carrier issues. If your order is taking longer than expected, please check your tracking details or contact us for assistance.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy for unused and unopened items. Please ensure the product is in its original packaging.
How do I initiate a return?
To start a return, visit our Returns Center at childrensgiftstoys.com and follow the instructions.
Who covers return shipping costs?
If the return is due to a fault or error on our part, we’ll cover the costs. Otherwise, return shipping is the customer’s responsibility.
Products & Quality
Are your toys safe for children?
Absolutely! All our products meet strict Australian safety standards.
Do you offer gift wrapping?
Yes! We provide gift wrapping options at checkout.
Can I request a specific toy not listed on your site?
We regularly update our collection, but if you’re looking for something special, feel free to reach out.
Payments & Discounts
What payment methods do you accept?
We accept credit/debit cards, PayPal, and Afterpay.
How do I apply a discount code?
Enter your code at checkout before completing your purchase.
Why isn’t my discount code working?
Ensure the code is valid, hasn’t expired, and meets any minimum spend requirements.
Account & Technical Issues
How do I reset my password?
Click “Forgot Password” on the login page, and we’ll email you a reset link.
Why can’t I access my account?
Clear your browser cache or try logging in from a different device. If issues persist, contact us.
How do I update my account details?
Log in, go to “Account Settings,” and make your changes.
Still Have Questions?
Visit our Help Center at childrensgiftstoys.com for more details.